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ITSM Services

Technical services

Here to help you deliver value-add services to your clients, our in-house team of certified engineers work across a range of vendors and solution areas. So whether it’s deploying Flexera and conducting a health check or moving a client to the cloud, we have the people to keep your clients happy and make you look good.

Flexera Services

Our Flexera services are all delivered by Flexera and Microsoft certified engineers. This gives your clients a broader, holistic service and positions you as a true value-add partner. Some services are mandatory with the purchase of licenses, others are advised to ensure your clients get the most from their investment.
 

Mandatory Services

 

Flexera Deployment

We offer technical advice and implementation on SVM 2018 – Flexera’s flagship solution to Software Vulnerability Management. As experts on Microsoft Technologies we combine SVM 2018 with existing technologies in the estate such as WSUS and System Center to effectively deploy SVM and monitor your estate. Through effective Software Vulnerability Management you can mitigate risk before it materialises into a problem.

Our expertise includes but is not limited to:

  • Technical presales and discussions
  • Environment health checks
  • PoC and live implementation support

Assisted Services

Flexera Software Vulnerability Manager Health Check – Remote

Flexera Software Vulnerability Manager is a best in class solution that keeps hackers out and tech teams in control. It empowers IT Security and IT Operations with intelligence to continuously track, prioritise and remediate vulnerable applications. Our Health Check ensures your clients are getting the most from their investment by checking the deployment, system set up and usage. We’ll also check and report on the supporting Microsoft infrastructure.

  • Remote delivery by Flexera SVM and Microsoft certified engineers
  • Flexera SVM and Microsoft health check (WSUS and SCCM)
  • Flexera escalation included
  • Detailed report provided within 5 days
  • Cross sell / upsell opportunities identified and rationalised
  • Scoping and pre-sales support is available at zero cost

Flexera Software Vulnerability Manager Health Check – On Site

Flexera Software Vulnerability Manager is a best in class solution that keeps hackers out and tech teams in control. It empowers IT Security and IT Operations with intelligence to continuously track, prioritise and remediate vulnerable applications. Our Health Check engineers will visit your client and ensure they’re getting the most from their investment by checking the deployment and system set up. They’ll also check and report on the supporting Microsoft infrastructure.

  • Onsite delivery by Flexera SVM and Microsoft certified engineers
  • Flexera SVM and Microsoft health check (WSUS and SCCM)
  • Flexera escalation included
  • Detailed report provided within 5 working days
  • Cross sell / upsell opportunities identified and rationalised
  • Scoping and pre-sales support is available at zero cost

FlexNet Code Insight Service

Using FlexNet Code Insight, our Flexera certified engineers will analyse your software to identify risk from open source software (OSS) and third-party components. We’ll help development, legal and security teams to reduce open source security risk and manage license compliance with an end-to-end system.

  • Remote delivery by Flexera certified engineers
  • Flexible analysis using patented scan engine
  • Discover and track all open source
  • Detailed report provided within 5 working days
  • Scoping and pre-sales support is available at zero cost

ManageEngine Services

Designed with your SME clients in mind, ManageEngine simplifies IT management with software solutions that are easy to use, easy to deploy and easy on their budget. They provide complete and easy to use solutions for even the most difficult IT management problems, keeping your clients’ businesses safe, ensuring high availability and boosting productivity.

Our Technical Services team are certified to deliver technical advice and implementation across the Manage Engine suite. They typically focus on:

ServiceDesk Plus: a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime.

Desktop Central: Desktop Central is a unified endpoint management solution that helps in managing servers, laptops, desktops, smartphones, and tablets from a central location.

AD 360: AD360 is an integrated identity and access management (IAM) solution for managing user identities, governing access to resources, enforcing security, and ensuring compliance.

In addition to ManageEngine certification, our team are also experts on Microsoft Technologies. This ensures your clients get a more complete service as they can combine Manage Engine products with existing technologies for a more robust implementation. They can help with:

  • Technical presales and discussions
  • Environment health checks
  • PoC and live implementation support